← Back

Delete your account and data

How to request account deletion

You can delete your Etraque account at any time. Deletion is permanent and removes your profile and associated app data from our systems, as described below.

Delete in the app (recommended)

Use the Etraque app on web, iPhone, or Android:

1. Sign in to your account.
2. Open Settings (profile tab).
3. Scroll to Delete account and tap it.
4. Confirm when prompted: “This permanently deletes your account and data. This action cannot be undone.”

If you have an active Stripe (web) subscription, we attempt to cancel billing automatically before deletion. If cancellation cannot be completed, you may see a warning about an active subscription and can choose Delete anyway or cancel first.

If you subscribed through the App Store or Google Play, cancel that subscription in your device’s store settings before or after deleting your account. Store subscriptions are managed by Apple or Google, not inside Etraque.

After deletion completes, you are signed out and returned to the sign-in screen.

What is deleted

When your account is deleted, we remove your user account and data linked to it in Etraque, including:

• Your profile (display name, avatar, and account settings)
• Events you organize and your RSVPs
• Group memberships and related activity tied to your account
• Notifications, calendar connections, and usage records associated with your account

Some information may be retained where required by law (for example, billing or fraud-prevention records) or in anonymized form. Events already synced to Google Calendar or Apple Calendar on your device may remain there until you remove them in those apps.

Can’t use the app?

If you cannot sign in or the delete option fails, email support@etraque.com from the address on your Etraque account. Ask us to delete your account and we will verify ownership and process the request.

---

For more on how we collect and use data, see our Privacy Policy.